Riding to fight kids' cancer
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New support ticket
Check ticket status
Where can I ride?
Can I complete my rides in another country?
What is the 'Peloton Club'?
Are all styles of bikes eligible for the challenge?
What happens if I don't reach my goal?
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How can I create a Facebook Fundraiser?
Who made my 'Facebook Fundraising' donations?
Where can I get a Facebook Fundraiser receipt or refund?
Can I add a Facebook Donate button to a post?
Can I connect an existing Facebook Fundraiser?
Spin Bike Challenge
What is the Spin Bike Challenge?
What if my spin bike doesn't provide a distance measurement?
How can I log my rides?
Why isn't my ride total updating?
Which rides will count towards my total?
How do I create a team?
Can I remove a member from my team?
Can I change my team name?
How do I join a team?
How do I leave a team?
Can I be on multiple teams?
Great Cycle Challenge App
Where can I download the GCC app?
Can I manage my team from the challenge app?
Why doesn't my app show a distance ridden?
Why isn't my Android app more accurate?
How do I connect with MapMyRide/Fitness/Walk/Run?
I can only see MapMyFitness, how do I connect MapMyRide?
Why isn't my ride syncing from MapMyFitness/Ride/Run/Walk?
How to I disconnect from MapMyFitness/Ride/Run/Walk?
How do I connect with Strava?
Why isn't my ride syncing from Strava?
How do I disconnect from Strava?
Zwift & other apps
How can I connect with Zwift?
Can I earn a Great Cycle Challenge jersey on Zwift?
Can I use Garmin Connect, Runtastic, Google Fit etc.?
T-Shirts & Jerseys
How can I get a Great Cycle Challenge USA jersey?
Can I buy a challenge jersey?
What if I don't know what jersey size I am?
If my team raises $500, does everyone get a jersey?
Is t-shirt & jersey sizing the same?
How can I purchase an event t-shirt?
Donations & Receipts
How do I 'say thanks' to my donors?
Who was my anonymous donor?
How can I turn donation notifications on/off?
How can I add cash or check donations?
Are donations tax-deductible?
When are donation receipts issued?
Can I view, print or re-send receipts?